User Privacy Policy

Spin Galaxy takes your privacy seriously and this page explains how we collect, use, and protect personal information when you interact with our services. The following policy outlines the categories of data we process, the lawful purposes for processing, and the safeguards we maintain to keep your information secure. Our approach aims to be clear about the choices available to you, how to exercise your rights, and the steps we take to limit access and retain data only as long as necessary to provide our services and to meet legal obligations.

Information We Collect

Personal data collected includes name, date of birth, contact information, government-issued ID for verification, and payment details needed to process deposits and withdrawals. Technical data such as IP address, device identifiers, browser type, and log files is also collected to deliver and secure our services. Transactional records describe wagers, bets, deposits, withdrawals, bonuses, and account history. We gather aggregate and anonymized usage data to monitor system performance and improve security.

How We Use Your Information

Account management, identity verification, payment processing, and fraud prevention are core uses of data. Regulatory compliance, including anti-money laundering and age verification, requires that we retain certain records. Communication about account status, mandatory notices, and customer support requests also relies on personal contact details. Where applicable and with your consent, we may use data for service-related updates and to deliver responsible gambling messages.

Data Protection and Security

Strong technical and organizational measures are in place to protect personal information from unauthorized access, disclosure, alteration, or destruction. Encryption of data in transit and at rest, role-based access controls, secure authentication, regular security testing, and vetted third-party service providers form part of our security program. Access to sensitive data is limited to authorized personnel who require it to perform their duties, and staff receive training on privacy and security obligations.

Cookies and Tracking Technologies

Cookies, web beacons, and similar technologies are used to enable essential site functions, remember preferences, and analyze usage patterns. Some cookies are strictly necessary for security and account functionality, while others support analytics and performance monitoring. Users can manage cookie preferences through their browser settings and available opt-out controls, though disabling certain cookies may affect site functionality.

User Rights

Individuals have rights to access personal information we hold, request corrections to inaccurate data, and seek deletion where processing is no longer necessary or lawful. Requests may be submitted to our privacy team and are handled in accordance with applicable Canadian privacy laws. We also provide options to restrict processing, to object to certain uses, and to obtain a copy of portable data when feasible.

Access and Correction

Requests to view or amend personal details are verified to protect account security. We respond to verified requests within applicable legal timeframes and will provide the information in a commonly used format where appropriate.

Deletion and Restriction

Account closure and deletion requests are processed subject to legal retention obligations, recordkeeping requirements, and anti-fraud safeguards. Restricted processing may be applied while we resolve disputes or complete compliance checks.

Data Sharing and Third Parties

We share information with payment processors, identity verification services, auditors, regulatory bodies, and selected service providers who perform functions on our behalf. Contracts require third parties to maintain confidentiality and appropriate security. Disclosure to authorities may occur when required by law, court order, or to prevent fraud and criminal activity. Aggregated or anonymized data may be shared for analysis without identifying individuals.

Updates to this Privacy Policy

Policy updates may be necessary to reflect changes in law, technology, or our operations. Notice of material changes will be provided via our website and, where appropriate, by direct communication. Continued use of our services after an update indicates acceptance, so we encourage periodic review of this privacy policy to stay informed about how we handle your data.