Terms and Conditions

This page sets out the terms and conditions that govern use of Spin Galaxy. It explains the practical relationship between us and users, and the rules you agree to when you register, deposit, place wagers or use any part of the platform. We expect everyone to follow these rules; if you do not agree, please do not use the site.

Account responsibilities

Users are responsible for maintaining accurate personal information and keeping account login details secure. Each person may hold only one account; creating multiple accounts or attempting to conceal a user identity is prohibited. You must notify us immediately if you suspect unauthorised access or a security breach. We may request identity verification documents to process withdrawals, confirm eligibility for promotions or investigate suspicious activity. Failure to provide requested documents may result in account suspension or withholding of funds until verification is complete.

Eligibility requirements

To use the site you must meet local legal age and residency requirements where you play. Generally, users must be at least 18 years old. Access is restricted where online gambling is prohibited by local law. It is the user’s responsibility to confirm that participation is lawful in their jurisdiction before using the platform.

Acceptable platform use

Users must not engage in fraud, collusion, bonus abuse, use of automated software, chargeback abuse or any other activity intended to manipulate games or promotions. Abusive, threatening or illegal conduct toward staff or other users is not allowed. We may suspend or close accounts, cancel wagers, and withhold winnings if we reasonably suspect misuse of the platform.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms and conditions published with the offer. Typical conditions include minimum deposit requirements, wagering or playthrough rules, game weightings and maximum bet limits while wagering. Bonuses may expire if not claimed or used within the stated period. Any attempt to abuse promotions may result in bonus cancellation and forfeiture of related winnings.

Deposits and withdrawals

We accept a range of payment methods popular in Canada including Interac, card payments and select e-wallets. Minimum deposit and withdrawal amounts may apply and are shown in the cashier. Withdrawals are processed after verification checks and may require additional documentation. Processing times vary by method and provider; we aim to handle requests promptly but may delay payments for compliance checks. Payment provider fees, if any, are the responsibility of the user unless stated otherwise.

Dispute resolution

If you have a dispute, please contact customer support so we can investigate. We will review account activity, logs and any submitted documents and aim to resolve matters fairly. Where an immediate resolution cannot be reached, we will outline next steps and any available escalation options. Final decisions are made in line with these terms and applicable law.

Updates to terms and conditions

SpinGalaxy may update these terms from time to time to reflect changes in services or legal requirements. We will post revised terms on the site and, where appropriate, notify registered users. Continued use of the platform after changes have been posted constitutes acceptance of the updated terms. Users should review the terms regularly to stay informed.