Terms and Conditions Policy
Spin Galaxy provides these Terms and Conditions to explain the rules that govern use of our platform and the relationship between our company and users. This page sets out obligations, eligibility criteria, permitted conduct, and the procedures that apply to deposits, withdrawals, bonuses, disputes, and account management. Users should read the terms carefully before accessing games or services on our site. Continued use of our platform constitutes acceptance of these Terms and Conditions as updated from time to time in accordance with the updates section below.
Account Responsibilities
Accounts are personal and non-transferable. Users must provide accurate, complete, and current information during registration and update their details promptly if changes occur. We require verification of identity and documentation to process withdrawals and to comply with regulatory obligations in Canada.
Registration and Verification
Registration is permitted once per person, household, and IP address unless otherwise approved by us. We may suspend account activity and withhold transactions until satisfactory identity and address verification is completed. Failure to verify identity may result in limits on withdrawals or account closure.
Eligibility Requirements
Access to our services is restricted to individuals who meet applicable legal requirements. Users must be at least the minimum legal age to gamble in their jurisdiction, currently 18 years in most relevant Canadian jurisdictions, and must not be located in a restricted jurisdiction where our services are prohibited. Proof of eligibility may be required at any time.
Acceptable Use of the Service
Users must not use our platform for fraudulent, illegal, or abusive activities. Prohibited conduct includes creating multiple accounts to circumvent limits, money laundering, collusion, use of bots or unauthorised software, and attempting to manipulate game outcomes. We reserve the right to suspend or close accounts and confiscate funds where misuse is suspected.
Bonuses and Promotions
Bonuses and promotions are subject to specific terms that govern eligibility, activation, wagering requirements, permitted games, expiry, and maximum bet limits during play. General principles include that bonuses are offered at our discretion, may require verification before being credited or withdrawn, and can be subject to contribution rates by game type. Abuse of promotional offers may lead to forfeiture.
Deposits and Withdrawals
Payment methods, minimum and maximum limits, and processing times are listed on our banking page. Deposits must originate from accounts owned by the user. Withdrawals are processed following verification and in line with anti-fraud checks; timeframes vary by method. We may apply deposit and withdrawal limits and hold funds pending investigation of suspicious activity.
Dispute Handling
Disputes should be raised promptly through our customer support channels. We will acknowledge and investigate complaints and aim to resolve issues in a timely manner. If a dispute cannot be resolved internally, applicable regulatory bodies governing our licence may be contacted for independent review in accordance with their procedures.
Updates to the Terms
These Terms and Conditions may be amended from time to time. Changes will be posted on our platform with the date of revision and will apply to future use of the service. Continued access following publication of updates constitutes acceptance; where required by law, we will provide notice to affected users before material changes take effect.