Responsible Gambling Policy

At Spin Galaxy we take responsible gambling seriously. Player safety and controlled play are central to how we operate: we provide clear tools, plain information, and easy access to support so you can manage your account and gaming activity with confidence.

Player protection principles

We are committed to protecting players by encouraging safe play and early intervention. Our approach is practical: give players straightforward control options, monitor for risky patterns, and make help available when it’s needed. We expect players to use the tools provided and to contact support if they have concerns.

Activity-control tools

SpinGalaxy accounts include a range of self-management features accessible from your account settings. These tools are designed to limit activity quickly and reliably.

What you can set

- Deposit limits for daily, weekly, and monthly periods
- Loss limits to cap how much you can lose over a set period
- Session time reminders to prompt breaks during extended play
- Time-outs for short cooling-off periods

Deposit limits

Players can set deposit limits at any time. Limits take effect immediately or after a short processing delay depending on the method used. You can reduce limits instantly; increases may be subject to a waiting period for your protection.

Loss limits

Loss limits let you restrict total losses over a chosen timeframe. These limits help you keep stakes in line with your budget. We recommend setting realistic limits based on your personal finances and reviewing them regularly.

Time limits and session breaks

Use session reminders and account time limits to keep play in check. You can choose reminders that trigger after a set duration and take a forced break with a time-out if you need a short pause from gambling.

Self-exclusion

If you need a longer break, self-exclusion can block access to your account for 6 months, 1 year, or 5 years. During self-exclusion your account will be closed to play, deposits, and marketing. Requests for self-exclusion are handled promptly and sensitively by our support team.

Signs of problematic behaviour

Watch for common warning signs such as chasing losses, spending more time or money than planned, borrowing to gamble, neglecting work or family, or feeling anxious about play. If you notice these signs in yourself or someone you know, consider using our tools or seeking external support.

Tips for staying in control

- Set and stick to deposit and loss limits
- Use session reminders and regular breaks
- Keep gambling separate from bills and essentials
- Avoid gambling when stressed or under the influence
- Review activity history regularly

Professional help and support organisations

If you need extra help, contact local services such as ConnexOntario or the Canadian Problem Gambling Helpline. National and international resources like GambleAware are also available. If you’re unsure where to start, reach out to your provincial helpline for guidance and referrals to counsellors and support groups.