Get in touch with our team
Need help? Spin Galaxy customer support is ready to assist with questions about account access, verification, deposits, withdrawals, technical issues, or general feedback. Reach out any time via live chat for quick answers, send an email for account-related details or documents, or call our phone line for urgent matters. Our support centre and dedicated team at SpinGalaxy will guide you through verification steps and help resolve technical concerns promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email replies 4-8 hrs, verification help available) |
| General enquiries | [email protected] (billing and general queries) |
| Affiliate enquiries | [email protected] (partner offers and tracking) |
| Phone | +1 416 358 4921 (voice support, SMS updates available) |
| Working hours | Live chat 24/7; Email Mon-Fri 09:00-18:00 ET; Phone Mon-Fri 09:00-18:00 ET |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please include a clear subject line, your account ID, and up-to-date contact details to avoid delays. For fastest response, send your message to [email protected] and attach any relevant files so we can review and reply promptly.
Send us a message
Response Time
Our support team typically responds to most support requests within one business day. Simple issues are often resolved in that first reply, while more complex cases such as KYC checks, payment investigations or technical problems may take longer depending on their nature and required steps. If your request needs extra time we will keep you informed of progress and expected timelines.
Feedback
We’d love to hear from you. Please share any feedback, suggestions or ideas for improving the website, every comment is read carefully and used to shape updates, fix issues and make the experience smoother for Canadian players. Your input helps prioritise improvements and refine features, so don’t hesitate to get in touch.